Refund policy

Last updated: 26 October 2026

We want you to love your Rani Drape Coat. This policy explains what happens if something isn't right with your order.

Damaged, faulty or incorrect items

If your item arrives damaged or defective, or you receive the wrong item, please contact us as soon as possible at hello@ranimode.com with your order number and a photo of the issue. We'll arrange a full refund or a replacement, and we'll cover all costs, including return shipping.

Change of mind

We do not accept returns for change of mind, including if it doesn't fit or you have chosen the wrong colour. Please check the size guide and product details before ordering. If you're unsure about anything, email us and we'll gladly help before you buy.

Refunds

Approved refunds are made to your original payment method. We process them within 5 business days of approval; your bank or card provider may take a few more days to show the credit. Because shipping is free and prices include duties and taxes, there are no extra charges to refund or deduct.

Your rights under consumer law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights, or any rights you have under the consumer laws of your own country.

Contact

For anything about a return, refund or cancellation, email hello@ranimode.com.